Ticket Machine

The ZVV-UI Redesign started with research and categorizing ticket machine problems. We started by interviewing people at the Zurich HB to find out what the people think about the ticket machines in general. We found out that people at the train /tram stations are generally stressed and the machines are confusing, especially for tourists or older people. The problems we focused on the most were: solving the ticket zone issue, how to create a design when travellers are under stress and changing the unclear concept of the tickets.